Frequently Asked Questions
Everything you need to know about shopping with COTTONINK
How do I determine my size for COTTONINK items?
Each product page features a detailed 'Size Guide' with measurements in centimeters. We recommend measuring your favorite garment at home and comparing it to our chart for the perfect fit.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of receiving your order. Items must be in their original condition, unworn, unwashed, and with all tags still attached.
How long does shipping usually take?
Domestic orders typically arrive within 2-5 business days. For international shipping, please allow 7-14 business days depending on your location and customs processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and various local bank transfer options available at checkout.
How should I care for my COTTONINK garments?
To maintain the quality of our fabrics, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Specific care instructions are located on the inner label of each piece.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status.